Privacy & Cookies Policy

INTRODUCTION / TERMS OF USE

By using this website you consent to the collection and use of your personal information as set out in this policy. We are committed to protecting your privacy online. This privacy policy informs you what personal information we collect and the purposes for which it uses this information. This policy is regularly reviewed and may change from time to time. We suggest you regularly review this policy to keep pace with any changes because they govern the relationship between us, Request a Guest, and you the client.

Our website contains links to other websites. Where these are owned and operated by third parties, we do not accept responsibility or liability for the privacy practices or data supplied of such third party websites and your use of such websites is at your own risk. Third party websites will usually have their own privacy policies, including in relation to cookies (see below) which you should review to satisfy yourself of their terms as they will govern the use of personal information you submit or are collected by cookies whilst visiting them.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you access our website or purchase something from our store, as part of the online advertising, and buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our website or store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, products, services, news and other updates.

SECTION 2 – CONSENT

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at:

Alternatively, you can reach us via post at:

  • Request a Guest, 5A Front Street, Monkseaton, Whitley Bay, Tyne & Wear, NE25 8AN

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your debit or credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, our payments provider follows PCI-DSS requirements and implements additional generally accepted industry standards.

SECTION 6 – COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

MANAGING YOUR COOKIES

In most cases your device will be configured to accept cookies from the internet; however your browser program will offer the facility to change your cookie preferences. To find out how to change your browser’s settings please select from the following options:

PC / MAC BROWSERS

MOBILE DEVICES

Please be aware that if you decide to limit or stop cookies, this may affect the extent to which certain websites will function on your device and may adversely impact your experience in terms of how you view and interact with a website.

THIRD PARTY COOKIES:

In addition to those cookies stored on servers with which we control, you should be aware that third party websites (for which we have no control, ownership or responsibility for) will have their own specific Privacy / Cookie policies. You can find information relating to Social Media websites via the following links.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS & CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Customer Service Department at:

Alternatively, you can reach us via post at:

  • Request a Guest, 5A Front Street, Monkseaton, Whitley Bay, Tyne & Wear, NE25 8AN

Request a Guest is an unincorporated business. Our office is 5A Front Street, Monkseaton, Whitley Bay, Tyne & Wear, NE25 8AN.